IT Support Analyst I

Join Satellite Office as an IT Support Analyst I and become the go-to technical expert for our dynamic team in Bali. This role is perfect for a problem-solver who thrives in a fast-paced environment, providing top-tier technical support to ensure seamless operations. In this role, you'll work closely with our team to troubleshoot IT issues, implement new technologies, and maintain our systems using tools like ServiceNow, Jira, and Microsoft 365. Based in beautiful Bali, you'll enjoy a vibrant work environment while contributing to a company that values innovation and collaboration.

At Satellite Office, we are committed to fostering a culture of continuous learning and growth. As an IT Support Analyst I, you'll have the opportunity to work on diverse projects, gain hands-on experience with cutting-edge technologies, and develop your skills in a supportive team setting. Our team is dedicated to helping you succeed, with regular training sessions, mentorship programs, and access to industry-leading certifications like CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 technical support to end-users and internal teams, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues using tools like ServiceNow, Jira, and Microsoft 365.
• Install, configure, and maintain IT infrastructure, including servers, workstations, and networking equipment.
• Monitor system performance and proactively identify potential issues to prevent disruptions.
• Document and maintain comprehensive IT documentation for future reference and knowledge sharing.
• Collaborate with cross-functional teams to implement new technologies and improve existing systems.
• Participate in regular training sessions and obtain relevant certifications to stay up-to-date with industry standards.
• Support the IT department in achieving key performance indicators (KPIs) and service level agreements (SLAs).

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Microsoft 365.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills to effectively interact with end-users and internal teams.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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