Customer Service Frontliner - Banking Sector

Join Bank Resona Perdania as a Customer Service Frontliner and play a pivotal role in delivering exceptional banking experiences to our valued clients in Bali. This position is ideal for dynamic professionals who thrive in customer-facing roles and are passionate about providing top-notch customer service. As a Customer Service Frontliner, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and empathy. In this role, you'll handle a variety of customer inquiries, from account openings to loan applications, and everything in between. Our team in Denpasar is dedicated to maintaining high standards of customer satisfaction, and we believe your skills and enthusiasm will be a perfect fit for our growing bank.

At Bank Resona Perdania, we are committed to fostering a culture of innovation and continuous learning. We offer opportunities for professional growth, including training programs and certifications in banking and customer service. You'll have the chance to work with cutting-edge tools such as CRM systems and customer relationship management software to streamline our operations and enhance client interactions. Join us and be part of a team that values your contributions and supports your career aspirations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with a focus on resolving issues promptly and professionally.
• Assist clients with account management, including opening new accounts and processing transactions.
• Provide information and guidance on banking products and services.
• Use CRM systems and other customer service tools to manage client data and interactions.
• Collaborate with other departments to ensure seamless customer service across the bank.
• Maintain high standards of customer satisfaction and service quality.
• Participate in training programs and certifications to enhance your skills and knowledge.
• Contribute to team goals and initiatives aimed at improving customer service and client retention.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the banking sector.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Strong communication and interpersonal skills to build rapport with clients.
• Familiarity with CRM systems and customer service tools such as Salesforce or similar platforms.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian and English is a plus.
• Certifications in customer service or banking are a plus.

🛠️ Keahlian

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